We Are Hiring – Sales Coordinator
We are looking for a Sales Coordinator! This is a great opportunity to join a well-established, highly-regarded UK company who design and manufacture specialist safety equipment. This is a central position in the company, with potential to develop and evolve as the company does.
The Sales Coordinator will administer and process onto the company’s CRM all incoming enquiries and sales orders. You will be expected to coordinate the enquiry and order processing tasks using the business systems and through liaising closely with the management team, the field-based Business Development Manager, as well as the Production Manager, to ensure a seamless sales cycle for our valued customers.
This is a customer-facing role and therefore good telephone manner and accurate written communication is essential. You will be handling incoming phone calls and emails (recording / redirecting as required), from existing customer and new prospects. These will include small end users, large national and international distributors who might have multiple site / multiple order requirements, therefore we are looking for someone with the B2B experience and confidence to recognise that each customer will have differing expectations and that you’ll know how to interact with them accordingly.
You will need to follow-up on any leads and quotations in a timely manner, as well as regularly keeping in contact with allocated customers in order to introduce new products, chase service work and win sales. You should also be proactive in making outbound calls to seek-out potential customers and distributors, in alignment with the marketing / sales strategy. All communications, activities and tasks should be recorded in the CRM.
A key part of the role is that you will be expected to work closely with the field-based Business Development Manager. You must react promptly to any requests to organise sales appointments, send out quotes on their behalf, or issue any sales or technical information off the back of their customer visits. You will also need to keep them apprised of customer and sales activity and follow ups.
You will also work with the marketing and systems administration staff and will be expected to feedback on customer interactions and comments to help shape the Company’s marketing and new product development strategy. You should also contribute towards any systems improvements as we strive to make our processing ever more efficient.
You may also be expected to use the Company’s accounts (Xero) and dispatch systems, as well as undertaking any general office/admin duties as required.
It would be useful if you have had experience or understanding of the working at height safety industry, but this is not essential. Either way, we would like to see someone have the desire to learn and understand the Company's products (via training provided) in order to relate the products and their functionalities to customers and prospects.
- experience in a similar B2B role
- strong communication, interpersonal and organisational skills. A team player.
- energetic and commercially-minded
- proficient with MS Word, Excel and Outlook
- experience of working with CRM / order processing systems
- good literacy and numeracy skills
- accuracy and attention to detail
- able to develop a more technical understanding of the products over time (support will be given)
- maintain a consistently high standard of customer service
Also desirable (but not essential):
- account management experience
- experience working with cloud-based software
We are open minded in terms of the hours of work, it could be a full-time role, but if the right candidate comes forward then we are prepared to offer part time hours to suit.
Salary dependent on experience and working pattern once agreed.